Did You Know Your Email Has a Tone of Voice?

Often when we send emails, we end up typing as few words as possible to relay our message. After all, email should be short and sweet, to the point and void of any fluff as to reduce the clog of our email system (or the amount of characters slow typists must type). While this is a good concept (especially for those with fast fingers), we should remember that our emails have a Tone of Voice, much the same as our phone conversations or voice mail messages.

So, when you are responding to a customer, sending an email to a sales lead or politely telling your boss that you disagree with a new policy, keep your "tone" in mind. Choose your words carefully, be more passive, proof your email and try not to use too much Internet slang.